Vertext Labs

Terms of Service

Last Updated: October 18, 2023

Welcome to VertextLabs LLC!

These Terms of Service (“Terms”) govern your access to and use of the services provided by VertextLabs LLC (hereinafter referred to as “we,” “us,” or “our”), a company headquartered in California, USA. These services include but are not limited to our customizable chatbots powered by the ChatGPT API (the “Service”). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Service.

  1. Acceptance of Terms

By using our Service, you agree to comply with these Terms, our Privacy Policy, and any other policies or guidelines that we may provide. We reserve the right to modify or amend these Terms at any time, and such changes will become effective upon posting on our website. It is your responsibility to review these Terms periodically. Your continued use of our Service after the posting of changes constitutes your acceptance of the updated Terms.

  1. Description of Service

VertextLabs LLC provides customizable chatbots to customers through the use of the ChatGPT API. Our Service allows you to design, deploy, and manage chatbots that leverage artificial intelligence and natural language processing to interact with users.

  1. Use of the ChatGPT API

Your use of the ChatGPT API is subject to the terms and conditions set forth by OpenAI or any other applicable third-party API provider. You are responsible for complying with these terms and ensuring that your use of the API does not violate any third-party agreements.

  1. User Accounts

To access and use our Service, you may be required to create a user account. You are responsible for maintaining the security and confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during the registration process.

  1. User Responsibilities

By using our Service, you agree not to:

a. Violate any applicable laws or regulations. b. Infringe on the intellectual property rights of others. c. Transmit, distribute, or store any malicious software or harmful content. d. Use our Service for any unlawful, unethical, or fraudulent activities. e. Engage in any activity that may disrupt, damage, or interfere with our Service’s functionality.

  1. Content Ownership

You retain ownership of the content you create or provide through our Service. We do not claim ownership of your chatbot content. However, you grant us a worldwide, non-exclusive, royalty-free license to use, host, and distribute your content solely for the purpose of providing and improving the Service.

  1. Privacy

Our collection and use of your personal information are governed by our Privacy Policy. By using our Service, you consent to the practices described in the Privacy Policy.

  1. Limitations on Live Agents

While our Service facilitates automated interactions through chatbots, we cannot guarantee the availability of live human agents to engage in conversations with users. It is the responsibility of our users to provide live human agents when necessary to interact with customers. We do not ensure continuous live agent support, and users must manage this aspect independently.

  1. Termination

We reserve the right to suspend, limit, or terminate your access to our Service if you violate these Terms or engage in any activity that may harm our platform or other users. You may also terminate your account at any time, but be aware that certain obligations, including those relating to content licenses and confidentiality, may persist even after account termination.

  1. Disclaimer of Warranties

Our Service is provided “as is” and “as available,” without any warranties, whether expressed or implied. We do not guarantee that our Service will always be error-free, uninterrupted, or secure. Your use of the Service is at your own risk.

  1. Limitation of Liability

To the extent permitted by law, VertextLabs LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

a. Your use or inability to use the Service. b. Any unauthorized access to or use of our servers and/or any personal information stored therein. c. Any errors or omissions in our Service. d. Any interruptions or cessation of our Service. e. Any bugs, viruses, or other malicious code that may be transmitted to or through our Service by any third party.

  1. Governing Law

These Terms are governed by and construed in accordance with the laws of the state of California, without regard to its conflict of law principles.

  1. Contact Us

If you have any questions or concerns about these Terms or our Service, please contact us at [email protected].

Thank you for using VertextLabs LLC’s Service. We look forward to serving you and helping you create amazing chatbot experiences.